Hi,
The log file's contents are not security sensitive - we've coded UD to make this so. If you prefer personalised private support, we have packages available for this here: https://updraftplus.com/shop/get-support/
That JS is someone else's code, but probably not related. The log file will help confirm.
Best wishes,
David
Hi,
Could you upload the downloaded copies of the backup files via FTP to your 'wp-content/updraft' directory (replacing any copies stored there). If you then try another restoration, do you still receive the size warning?
@David Anderson
Thanks for replying.
I tried to upload the log file to PasteBin but their Free Accounts don't allow an upload greater than 512kB in size.
So then I decided to try the old "turn if off and on again" solution i.e:
I was then able to successfully backup my website. So all sorted now.
Thanks for your support.
Best Regards.
Does UpdraftPlus support non-wordpress database backups? The database I want to back up is on the same MariaDB (version 10.0.20) installation as my WP DB. Do I need the premium version to do this?
I'll have to give this a try soon. A bit busy with trying to increase our SEO standing. Thank you for the help thus far! I'll come back with an answer to that as soon as possible. While doing so, should I use FileZilla? That's what I usually use.
Thanks David,
Tim
Hi!
I install Updrafplus 1.12.15 to the site with non-latin content. All backup is ok except one point - in the my DB backup I see:
- wrong characters instead of Cyrillic (Рецепты instead of Рецепты). So my UTF-8 convert to Win...
- and backup file in ANSI format (not UTF-8 as usually).
I had read 10 pages of your Support pages (and I can't more) but can't find same problem and solution. Please help me.
Hi Tim,
Yes, FileZilla will work.
What tool are you viewing the database backup in? It sounds likely that you need to reconfigure it. Note that text files don't necessarily have an intrinsic encoding; rather, they are interpreted according to the preferences of the program that opens them.
David
Hi,
Need advise regarding Visual Composer:
1. The visual composer I'm using stopped working after done some backup with "updraftplus" (I already remove this plugin). The issue now is that I can see Visual Composer functions when edit page but I can't seem to add any of the functions into the page?
2. I'm thinking to remove the visual composer totally from database and reinstall it, will all the things i have done previously with Visual Composer still be working fine?
3. Please advise where I can find it in the database and which files to delete.
Any other better suggestions...?
Thank you!
Hello Team,
I have multiple queries. I have been using updraftplus in my website 8cross8.com, an online store.
1) In the current status, the last backup job run is showing as April 23, 2016. However in the exiting backups tab, the backup date is given as Jul 11, 2016. So, what was the last backed up date of my website ?
2) And my backups doesn't complete I think. If I could send the log file,will you be able to help me out ?
Thanks!
Thank you for spending time.
I always use Notepad++ many years. In the bottom right I can see encoding.
I compare 2 files with db-backup - one from Updraftplus and one from protective plugin. And it is not my first backup, but the first experience with the version 1.12.15 and WP 4.5.3. Earlier I used version 1.11.12 and WordPress was little older...
- Upfraftplus makes file in ANSI and russian words looks like Рецепты (it because of excess operation of coding from UTF-8 to Win)
- Defense plugin makes UTF-8 file with proper words like Рецепт
I made tests with few versions of Updraftplus and few hostings. And can say that it depends on settings of the server, not a plug-in - earlier I used a hosting in Russia (problems with the coding weren't), and now hosting in Germany (there are problems with the UTF-8 with any Updraftplus version - I have tried 1.11.12, 1.11.15, 1.11.20 and so on).
But may be you can teach Updraftplus to understand the codepage of content correctly (Cyrillic etc.) irrespective of a hosting? I think that it is possible.
Hi,
If the last backup job run date and the last backup in the Existing Backups tab do not match, then it is likely that the backups are not completing correctly.
Could you send us the log?
The contents will be too long to post here directly, but you can use an online service such as Pastebin and post the link here.
Hi,
Text files don't have an intrinsic encoding; the byte stream is interpreted by the interpreter according to its preferences. Does restoring the database backup in UpdraftPlus on the same site work?
David
The database backup is just written out using PHP's "fwrite" function - https://secure.php.net/fwrite . If there's something wrong, it's likely to be the database. What's your DB_CHARSET and DB_COLLATE settings in wp-config.php?
David
> What's your DB_CHARSET and DB_COLLATE settings in wp-config.php?
define('DB_CHARSET', 'utf8mb4');
define('DB_COLLATE', '');
In PhpMyAdmin I can see, that all tables realy have utf8mb4 charset.
> Does restoring the database backup in UpdraftPlus on the same site work?
I don't try it, sorry... And even don't want to try, because my experience prompts to me that if I see unclear badges instead of normal letters, then I will see same on the website after restoration...
However, I can try in some day if it helps you.
Hi,
Feel free to send through an example of a problematic database file; send to 4vwsedv-cn4@forward.cat - address valid for 1 week.
David
Hi!
I made database backup and restore from it. That's all right - all my content is good. So your plugin do it correctly despite unusual things in a text editor or unusual hosting.
Some combination of circumstances, and I have drawn the wrong conclusion... Please forgive me for disturbance...
But possible it help to your users with non-Latin content and will give them confidence.
Thank you.
Hi,
Great - glad it works!
Non-Latin content shows fine in the DB backups I've taken. (UD has had pretty extensive testing in this area, and not had any related changes for a couple of years. Non-Latin characters are extremely common these days).
David
> UD has had pretty extensive testing in this area, and not had any related changes for a couple of years
Yes, same experience. Always fine.
I this case, probably, settings of a hosting and the editor have played a joke with me....
