My community newspaper’s website was recently hacked and I’m trying to work with my web hosting company (Doteasy) to get it back up and running by restoring a backed up version. However, I’m trying to do this as a volunteer with no knowledge of the backend workings of a website. So please, bear with me. They are telling me to ensure that I have a “clean copy of my site” that can be re-uploaded.
In September I backed up my website using UpDraftPlus (though I didn’t really know what I was doing, I muddled through the process and am now wondering if I missed a step). The log says that the backup was completed, but it says that “No email will/can be sent – the user has not configured an email address.” I’m not sure I did this right and whether I have access to the backed up file to be restored?
The log also notes “No remote despatch: user chose no remote backup service.” I’m wondering where I can find my backed up zip file if it wasn’t emailed to me and I didn’t choose a remote backup service? What’s it called? How do I know I’ve found it? Is it possible that I went through this whole backup process but the backed up files are gone/lost?
Please help!